Palmsbet Casino Review

Palmsbet Casino started operations in Kenya in 2021 through South Cape Investment Limited. The company has a license issued by the BCLB (Betting Control and Licensing Board). This operator has a lobby featuring 330+ games drawn from 8 developers, including CT Interactive, Amatic, and Pragmatic Play. It’s not the biggest game collection, but the operator tries to incorporate all categories, such as live dealer releases, table games, and slots. Palmsbet Casino doesn’t have a typical welcome offer. Instead, players will rely on ongoing promotions such as the Everyday 50 Free Spins and the Weekly Super Cashback deal. The latter offers free spins and cash bonuses. Furthermore, you can participate in several tournaments based on availability. We will explore more to this operator in this in-depth review. That includes mobile gaming, customer support, and payment methods. 

Deposit options in Palmsbet Casino

Palmsbet Casino KE offers only one deposit method to its players. We find this quite strange in a country that is open to many payment services, including cryptocurrencies. Having said that, the casino has an account with the leading telecoms operator in the country, Safaricom. 

As such, it allows players to deposit funds using the operator’s mobile money service Mpesa. Safaricom has wide coverage in the country, and you don’t need an internet connection to use the service. Instead, a USSD code is enough. 

The minimum deposit amount per transaction when using Mpesa is Ksh 10. On the other hand, the maximum amount is Ksh 150,000.  

Withdrawal options in Palmsbet Casino

As is the case with deposits, Palmsbet Casino allows you to withdraw your winnings using one method. That is Mpesa. However, the casino’s terms and conditions state that winnings above the mobile money operator will be paid using EFT (bank transfer). Speaking of limits, the maximum amount you can cash out per transaction is Ksh 50,000, while the minimum is Ksh 30. But the maximum amount you can hold in your Mpesa is Ksh 300,000. This means you can withdraw Ksh 50,000 six times, but you’ll have exhausted your daily transaction limit. 

While at it, it’s worth mentioning that the casino may perform a KYC (Know Your Customer) at any point. Identity verification is part of the KYC, and the casino may ask you to present an image of your passport or ID card. Furthermore, the casino will require you to verify your phone number when creating an account. This verification is necessary since your phone number is tied to the mobile money transfer service. 

Palmsbet mobile casino

The Palmsbet mobile casino maintains the same aesthetics as the desktop version. We loved this, though, as it offers players a sense of familiarity. But there’s no dedicated mobile app to download. Therefore, the only option is to use a mobile web browser. But that is also a breeze since the site employs HTML5 technology, which ensures smooth gameplay regardless of the screen size or operating system. 

There’s a menu at the top right of the page hosting various options, including game categories, promotions, and customer support. Just below this is a banner showing different promotions available on the site. You’ll also see the current jackpot amounts by CT Interactive. Between the jackpot section and the page’s footer is a section displaying the games. All other functions are available on the mobile version. That includes customer support and banking. 

General review of games in Palmsbet Casino

Palmsbet Casino has a game library of more than 330 games. This is not the biggest game library you’ll come across. But you can look forward to common games in the lobby. Slots, live dealer releases, and table games are some of the games you can enjoy. Furthermore, you can partake in several instant win games. The games are thanks to the casino’s partnership with 8 game studios, such as Playson, Ezugi, CT Interactive, Pragmatic Play, and Amatic. 

These games are available on desktop and mobile platforms. Plus, you can play these games without spending a shilling, thanks to the demo option. However, you cannot play live dealer games for free. But you can watch the proceedings. Let’s take a closer look at each game category. 

Video slots in Palmsbet Casino

Slot fans will be pleased with the availability of different titles in the lobby. The total number of these games lies in the range of 250+. Not the biggest collection compared to other operators. And that’s because it partners with about 8 game providers. They include CT Interactive, Amatic, Pragmatic Play, Spinomenal, and Playson. 

Having said that, you’ll still find a variety of slots, with video releases being the majority. These games feature bonus features like free spins to boost your winning potential. Other exciting additions to these games are gamble rounds, wild symbols, scatters, and multipliers. 

Some of the games in this list also have a “Bonus Buy” option. These games allow you to bypass the usual process of activating a bonus. Usually, it’s a multiplier of the bet amount. Majestic King, Book of Diamonds, Queen of Ice, and Joker Win are some slot games with a Bonus Buy option. 

The filter is not the most advanced we’ve come across. It only allows you to group games according to the game provider. But you can also find a specific slot game in the search box. 

Progressive jackpots in Palmsbet Casino

Jackpot fans will be disappointed by the absence of the usual progressive jackpot games in Palmsbet Casino’s lobby. Instead, the casino offers a CT Interactive Mystery Jackpot. This jackpot features three levels, and they are linked to all the CT Interactive group games in the lobby. So, how does it work?

The casino offers three types of jackpots: Gold, Silver, and Bronze. You then need to play CT Interactive games in the lobby, and at the end of every game, you will have a chance to win one of the jackpots. Some of the titles involved in this jackpot are Fortune Fish, Fruity Hot, and Aztec Gold. 

Online blackjack in Palmsbet Casino

Unfortunately, players looking for skill-based games in the form of blackjack will be disappointed by the limited number of titles in the lobby. Palmsbet Casino has two online blackjack games. You have Multi-hand Blackjack where the main objective is to beat the dealer’s hand but not exceed 21 points. The game has an RTP of 99.51%, and the bets range from Ksh 130.00 to Ksh 6,500.00. This game doesn’t feature side bets, but you can split aces and Double after a split. The dealer can hit on soft 17. 

The other game is American Blackjack, which has a 99.60% RTP. Instead of using 8 decks like Multihand Blackjack, this version uses 4 decks. This game allows you to place insurance bets and receive a 2:1 payout. The minimum bet amount is Ksh 130, while the maximum is Ksh 13,000. 

Online roulette in Palmsbet Casino

Unfortunately, Palmsbet Casino doesn’t stock any online roulette games. As a result, players looking for these titles will have to switch to another site offering online roulette. 

Other table games in Palmsbet Casino

As with online roulette and blackjack, you’ll have a disappointing time looking for online baccarat or other table games. The casino offers only one baccarat title from Pragmatic Play. The minimum bet in the game is Ksh 130, while the maximum is Ksh 13,000, and the game is played with 8 decks. The game’s maximum RTP is 98.94%, with the tie bet offering the highest payout (8:1). 

Instant win games are also available in the lobby. For instance, you have the Spin 2 Win, where you spin a wheel to win prizes. The wheel has different segments; the maximum amount you can win is Ksh 100,000. 

Live games in Palmsbet Casino

The live section in Palmsbet Casino is powered by Ezugi. Players will find 69 tables in this section, covering the usual games, such as live baccarat, live blackjack, and live roulette. You will find different variants of the games, including Speed Auto Roulette, EZ Dealer Roulette, Unlimited Blackjack, Salon Prive Blackjack, Speed Fortune Baccarat, and No Commission Baccarat. 

These tables come with professional croupiers to guide you through the game. Furthermore, you can use the live chat service to interact with other online players and dealers too. And for a real-life gaming session, the action is streamed live and in HD from various studios worldwide. 

Back to the games, and while you cannot play these games for free, you’ll notice the tables have friendly bet ranges. For instance, you can play certain live roulette games for as low as Ksh 10, while blackjack and baccarat games allow minimum bets of Ksh 100. High rollers are also catered to, with the casino accepting Ksh 250,000 as the maximum bet amount on certain tables.

Welcome bonuses in Palmsbet Casino

Unfortunately, Palmsbet Casino doesn’t have a welcome offer for new players. We found this to be quite interesting and disappointing. However, the operator offers other ongoing promotions. The good news is you can claim them even as a new player. 

Regular bonuses in Palmsbet Casino

Players can enjoy a range of ongoing promotions to boost their bankrolls while playing on Palmsbet Casino. One of these offers is the Weekly Super Cashback Bonus. This deal is unlike the common cashback deals, where you receive a percentage of your losses over time. Instead, this offer is based on a customer’s loyalty. Furthermore, it comes in three types. You can receive a sports free bet, casino free spins, or a cash bonus. These deals will vary for every player. 

The casino will send you an SMS and a web notification to alert you of the bonus. You will then proceed to log in to your account and click the profile icon to which the offer is available. The free spins are usable in the casino section to play any slot game displayed. The cash bonus is also usable in the casino section, and you can whichever game you want. What we found interesting about the cash bonus is you can withdraw it even without placing any bet. 

Everyday 50 Free Spins is yet another exciting ongoing promotion. And just like the cashback deal, you will receive a notification only if you deposited at least Ksh 200 per day. These spins are usable on specific slot games as listed on the T&Cs. Your deposit amount determines how many free spins you’ll receive. The maximum number of spins is 50 for a Ksh 1000 deposit. But here’s the most unique aspect of the free spins. They don’t have wagering requirements or other terms and conditions associated with free spins, such as bet limits per round. 

Tournaments in Palmsbet Casino 

Besides the ongoing promotions, players can also participate in tournaments the casino hosts. Note that tournaments are time-sensitive, and it’s essential to check their availability before participating. 

Drops & Wins

This exciting tournament by Pragmatic Play allows you to win cash prizes all day long. And it only takes a spin to win. The tournament offers a mind-blowing Ksh 300,000,000 prize pool split into 12 stages. Each stage comprises 4 weeks. 

This is a network tournament including 48 seven-day mini-tournaments. You can look forward to weekly tournaments and 336 daily prize drops. You must place a Ksh 65 bet on participating games for the weekly tournaments to qualify. Players will then earn points based on whether they score a big win, an in-game win, or consecutive rounds without wins.

The weekly tournaments offer a prize pool of Ksh 32,500,000 distributed across 12,000 players. On the other hand, the daily prize pool is Ksh 4,550,000, distributed across 1,700 players. You can read more about this tournament on the offer page, including the terms and conditions. 

Customer support and licensing

You don’t have to worry about Palmsbet Casino’s legitimacy when playing. This online gambling platform is owned and operated by South Cape Investment Limited. This company boasts a license from Kenya’s regulatory body, the Betting Control and Licensing Board (BCLB) under bookmaker license number: BK0000372 and public gaming license number: PG0000209. 

When it comes to customer support, the operator has four ways you can seek help. The first option is running through the FAQ section. It’s not the most comprehensive section we’ve come across, plus there are no categories to group the questions for easy navigation. Still, it’s worth a try when searching for the most commonly asked questions by other players. 

But if you don’t find a satisfactory answer, you can launch the live chat service. It’s available around the clock, and the experience was great when we inquired about various aspects of the casino. The support agent was knowledgeable and responded within five minutes of initiating contact. 

The other option is to call the support team using one of the two contact numbers; 0712777774 or 0707737843. This support option is also available 24/7. Finally, you can send an email using the provided email address [email protected]. Alternatively, you can fill out the form on the contact us page. However, responses here may take up to 24 hours.  

Summary to Palmsbet Casino

Palmsbet Casino is a mixed bag of feelings. The operator offers 330+ games, a small number compared to other casinos. Plus, it doesn’t feature any online roulette games and has a limited number of RNG blackjack and baccarat titles. However, you can enjoy various slot games and live dealer releases. 

There’s no welcome offer for casino players, which is a diversion from the normal. However, you can still claim other available promotions, including free spins and the unique CT Interactive mystery jackpot. You can also participate in several tournaments if you prefer battling against other players. The casino partners with only one payment method (Mpesa), which can discourage many players seeking variety. However, this is the most popular payment method in Kenya. Besides, the deposit and withdrawal limits are also fair at Palmsbet Casino. Finally, customer support is excellent, and you can use one of the four ways to seek help. Mobile gaming on the site is also amazing thanks to HTML5 technology.